As organisers of this conference it gives us great pleasure to welcome you as a delegate. HIMAA hopes you will find the conference both informative and stimulating.

Throughout the conference you will have the opportunity to discuss with both speakers and other delegates the issues that are of greatest concern to you. We hope that you take full advantage of this opportunity.

During the conference, HIMAA National office staff, the Conference Organising Committee members and volunteers will be in attendance. It is our intention to make this event both rewarding and enjoyable – we are therefore at your service. Please let us know if we can be of any assistance.

We hope that the papers contained within these proceedings along with the addition of your notes, will be a valuable reference source for you and your organisation.

Please note that the documentation is the copyright of the speakers and HIMAA Pty Ltd and may not be reproduced in any manner whatsoever without written permission.

Representatives of the media attending this conference must gain agreement from HIMAA or the speakers before reporting or quoting the verbal and written presentation.

Yours Sincerely

Anne Marie Hadley

Convener HIMAA 2003

COPYRIGHT

The HIMAA 2003 Conference proceedings are copyright. Apart from any use permitted by the Copyright Act, no part of this publication may be reproduced in any form or by any process without prior written permission.

Please note representatives of the media attending the conference must gain agreement from HIMAA or the speakers before resorting or quoting the verbal and written presentations.